Tips to Maximize Your Samsung Warranty Policy
If you’ve recently purchased an Samsung device (a smartphone, laptop, tablet, or otherwise), you’re probably aware that it comes with a tech warranty. However, most consumers don’t bother to keep up to date on their warranties with all of life’s worries. Do you know when it expires or what type of repairs/replacements are covered by the Samsung warranty policy?
Most consumers don’t know, so we’ll be taking a look at just what’s covered when it comes to your Samsung warranty. However, if you bought your Samsung device with a credit card, did you know that you can extend that warranty with your credit card’s extended warranty protection ? Of course, even this can be a bit cumbersome to remember. That’s why downloading Sift can make this process automatic.
Read on to discover an overview of Samsung’s warranty policy, how to extend your warranty, and how to make that process automatic with Sift. Let’s begin.
Samsung Warranty – How It Works
If you’ve purchased a Samsung product, chances are that you have their common 1-year limited warranty coverage.
Under a Samsung warranty, you are covered for manufacturer defects, replacement of parts, replacement of the entire system with new, refurbished or equivalent replacements. However, the Samsung warranty doesn’t cover accidents, spills, or equipment damaged by the user for any reason. Users are responsible for their product to Samsung at their own cost for warranty service; the company returns the repaired product to you at no additional shipping costs.
[For more info on Samsung warranties, click here .]
How to Get Coverage
If you’ve tried to troubleshoot your device and can’t determine the cause, you’ll need to obtain warranty service by calling Samsung (1-800-SAMSUNG/1-800-726-7864). You’ll speak with a Samsung agent that will attempt to diagnose the problem with your Samsung device. The agent will give you directions to follow that may repair your device, including installing new drivers, adding new software, or reformatting your computer. Samsung isn’t liable for lost data, so be sure to back up your files and software before repairing your device.
If it is determined that you’ll need to ship your device out for repair, you’ll have to send it to a Samsung authorized service center its original or equivalent packaging. Users will be issued an authorization number, which is important to keep; Samsung will not accept returns without an authorization number. Additionally, you may be asked to provide the original bill of sale, a substitute proof of purchase, and any other documentation to verify the authenticity of your warranty request.
Exclusions to Samsung’s Warranty Policies:
The Samsung warranty does have a few exclusions. The following do not apply to the warranty:
- damage which occurs in shipment, delivery and installation;
- applications and uses for which this product was not intended;
- altered product or serial numbers;
- cosmetic damage, such as to the exterior finish;
- damage (not resulting from defects in materials and workmanship) which occurs in your possession or that of other 3rd parties, including due to accidents, opening of the product case or cabinet, abuse, neglect, fire, water, lightning or other acts of nature;
- use of products, equipment, systems, utilities, services, parts supplies, accessories, applications, installations, repairs, external wiring or connectors not supplied or authorized by Samsung;
- incorrect electrical line voltage, fluctuations and surges;
- adjustments and failure to follow operating instructions, instructions for installing a user- installable part, or cleaning, maintenance and environmental instructions that are covered and prescribed in the instruction book, including incorrect installation of hardware or software;
- reception or display problems and distortion related to noise, echo, interference or other signal transmission and delivery problems;
- burned-in images resulting from viewing an image on the display screen for an extended period of time; and
- minor imperfections within design specifications or that do not materially alter functionality.
[Note: Depending on the country in which you purchased the product or which type of product is under warranty, these exclusions may vary.]
Extending Your Warranty with a Credit Card Perk
If you’ve found that your 1-year Samsung warranty protection is too short, you may be in luck if you purchased the Samsung device with your credit card’s perk, extended warranty protection. Typically, you can tack on a year’s worth of coverage with extended warranty protection that mirrors the original Samsung warranty. Just as you’d file a claim with Samsung to repair your device, you have to file a claim with the credit issuer.
If you’re like most people, keeping track of your Samsung warranty policy might not be on your mind when you need it. Furthermore, you might not want to go through filing a claim and going through a lengthy process to get your coverage. If this describe you, you’re in luck: Using Sift , these hassles can be taken care of—automatically.
Sift has a number of other useful features, including unlocking return protection and price protection—sure to make your wallet happy and put your mind at ease. To automatically track of your extended warranty credit card protections and to unlock additional credit card benefits, download Sift from the Apple Store or Google Play.