…And How to Extend The Return Window Using Sift—Automatically!
If you’ve purchased an Asus product recently, whether that is a laptop or graphics card or notebook, you probably know you are covered by a tech warranty. However, do you know how long you are covered before your warranty expires? You may be covered for a year or longer depending on the device.
Luckily, if you used your credit card to make the purchase, you may qualify for an extension to your Asus warranty period just for using plastic. It’s something known as “extended warranty protection”. Keeping track of warranties, even the original Asus warranty and extension, can be a bit difficult. That’s where using Sift can make the process automatic.
Want to learn more? In this article, we’ll cover just what is and isn’t covered by the Asus warranty, how to use your credit card for an extension, and how you can use Sift to make your life simpler. Let’s begin!
What is the ASUS Warranty?
There are a few types of warranties offered by ASUS. Commonly, there are 1-year warranties, 2-year warranties, and 3-year warranties, and each varies to the type of device.
Typically, coverage includes parts and labor, but does not pay for the cost of shipping your ASUS product in for servicing. Additionally, upgrades to your device by non-authorized personnel voids the warranty—which may be an issue for those that regularly add RAM or a bigger hard drive to suit their needs.
For some ASUS devices, there may be an option to extend these warranties on upgrade packages, such as the Premium Care package. For example, there is a warranty for Accidental Damage Protection (ADP) for the Republic of Gamers line of ASUS notebooks, which extends the ASUS warranty to include damage from drops, spills, accidents, and acts of God.
How to Get Coverage
If you’ve found you can’t troubleshoot your ASUS device, it is time to contact ASUS Customer Service. An agent will guide you through some procedures that may include restoring the product’s operating system, installing updates, running diagnostic tools, and so forth.
If it determined that your warranty is still in effect and an ASUS agent can’t fix the problem over the phone, you will have to return the product to an ASUS Repair Center (this process is called RMA). You’ll need to fill out an RMA request form and ship the product to a Repair Center. Additionally, you’ll need to back up your device and remove any passwords or external devices that may prevent a service technician from working on the device.
However, it may be determined by ASUS that your product is damaged within the warranty period, you may be provided with a pickup service or be directed to bring the laptop to the retail shop where you purchased the device.
Exclusions to ASUS’s Warranty Policies
There are a number of guidelines you must follow to keep your ASUS warranty policy:
- Serial Number: The serial number of the ASUS product, components or accessories has been altered, cancelled, removed, or otherwise not valid as identified by ASUS;
- Authorized Personnel: The product has been tampered with, repaired and/or modified by non-authorized personnel;
- Seals: The product warranty seals have been broken or altered;
- Excluded Damage: There is damage caused by natural disaster, intentional or unintentional misuse, abuse, neglect, acts of war, improper maintenance, or use under abnormal conditions;
- Accidental Damage: There is damage caused by accidental drops, spills, fire, or power surges.
- Non-Authorized Parts: There is damage from improper installation, improper connection, or use of parts and/or components not manufactured or sold by ASUS;
- Abnormal Use: There is damage from use outside of the operation or storage parameters or environment detailed in the User’s Manual or reasonably acceptable for similar product usage models deemed industry standard best practices;
- Storage/Data Damage: There is damage to or loss of any program, data or removable storage media, or if there are costs from recovering any program or data;
- Software Damage: There is damage from 3rd-party software or from virus(es);
- Data Loss: There is software loss or data loss that may occur during repair or replacement.
- 3rd-Party Software/Hardware: Support and costs involved to install or configure the product for any third party software application or hardware device, or network/wireless configuration.
- RMA Instructions: You have failed to follow all return materials authorization (“RMA”) instructions provided to you by ASUS.
Note: These are general guidelines of an ASUS warranty. Differences may exist between devices, so be sure to verify your device’s particular warranty service agreements here.
Extending Your ASUS Warranty w/ Your Credit Card
The best part about the ASUS warranty protection is that savvy consumers can extend it. If you purchased your ASUS device with a credit card, you can typically tack on a year’s worth of coverage. Most credit cards automatically extend the ASUS warranty. This is known as your credit card’s extended warranty protection . Essentially, extended warranty coverage mirrors the terms of coverage (and exclusions) offered by ASUS. Each credit issuer treats extended warranty coverage differently.
However, if you’re like most people, keeping track of your ASUS warranty policy might not be on your mind when you need it. After all, consumers purchase their devices in hopes that they work without a hitch or forego purchasing an extended warranty in belief that they won’t have a malfunctioning device in a reasonable amount of time.
Luckily, using Sift can take care of the guesswork that comes with your ASUS warranty—especially with warranties that span over the course of several years. How does Sift make your life easier? By tracking all of your purchases for credit card warranty claims.